Refund Policy

At CalmyStitchy , we strive to offer quality products and a satisfying shopping experience. If for any reason you are not satisfied with your order, please review the terms and conditions below.

1. Refunds

We only accept refund requests in the following cases:

  • The product arrived damaged or defective.

  • The product does not correspond to the order placed.

  • You did not receive your order after the estimated delivery time*.

*Delivery times may vary depending on the package carrier and region. We will notify you if there are any delays due to external causes.

2. Conditions for applying for a refund

For your application to be valid:

  • You must report the problem within 3 calendar days of delivery.

  • The product must be unused, in its original packaging and in optimal condition (if applicable).

  • Evidence (photo or video) of the problem must be sent to the email:
    📩 calmystitchy@gmail.com

3. Products not eligible for refund

We do not issue refunds in the following cases:

  • You changed your mind after receiving the product.

  • The product was used, mishandled, or damaged by the customer.

  • Personalized, thermal or hygiene products (for health reasons).

  • The address provided was incorrect or incomplete, and the package could not be delivered.

4. Refund procedure

  1. Send an email to 📩 calmystitchy@gmail.com with your order number, description of the problem, and evidence (photo/video).

  2. We will evaluate your case within a maximum of 3 to 5 business days .

  3. If your application is approved:

    • We will refund the corresponding amount using the same payment method used.

    • You will receive a confirmation email once the refund has been issued.

5. Non-refundable shipments

Shipping costs are non-refundable, except in cases where the error was on CalmyStitchy's part (wrong or defective product).

6. Changes in policy

We reserve the right to modify this policy at any time. Updates will be posted on this page.